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Customer Services

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How to Appreciate Your Customers
Building Brands Directly: Creating Business Value from Customer Relationships
Customer Loyalty and Success
Property Management: A Customer Focused Approach (Macmillan Building & Surveying S.)
Information Systems: The Customer Service Focus (Macmillan Information Systems S.)
Customer Service: Empowerment and Entrapment (Critical Perspectives on Work & Organization S.)
Equality in Managing Service Delivery
Successful Customer Care in a Week (Successful Business in a Week S.)
Customer Care (Successful Business in a Week)
Successful Help Desk Management in a Week (Successful Business in a Week S.)

Customer Retention in a Week (Successful Business in a Week S.)
Customer Retention in a Week (In a Week S.)
Help Desk Management in a Week (In a Week S.)
CRM in a Week (In a Week S.)
Exploiting CRM: Connecting with Customers (Management Consultancies Association S.)
Professional Service Firm 50 (Reinventing Work)
Service Level Agreements: Managing Cost and Quality in Service Relationships
Making Customer Satisfaction Happen: A Strategy for Delighting Customers
Delighting Customers: How to Build a Customer-Driven Organization
Measuring Customer and Service Profitability

Building QoS into Distributed Systems: Fifth International Workshop on Quality of Service, Held in Columbia University, New York, USA, May 1997
Auditing Your Customer Service: The Foundation for Success (Marketing for Managers S.)
Consumer Services and Economic Development
Managing Buyer-supplier Relations: The Winning Edge Through Specification Management (Routledge Studies in Business Organizations & Networks)
Call Handling Operations S/NVQ: Level 2
The Digital Workplace: Designing Groupware Platforms (VNR Computer Library)
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
New Economy Emotion: Engaging Customer Passion with e-CRM
Relationship Marketing: Dialogue and Networks in the E-Commerce Era
Winning at Service: Lessons from Service Leaders

Top Book

Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)

Author: , Ken Blanchard , Sheldon Bowles

Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)

Find Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.) in our books section.

ISBN:
0006530699
Format:
Paperback
Price:
£ 6.99

Publisher:
HarperCollins Business
Publication date:
2004-05-04

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